November 2003

Working in Partnership
By:- Martin Radford, National Sales & Marketing Manager

The Working in Partnership Policy will become an important element of the RIW Strategy in 2004.

Developing closer links with suppliers, specialist contractors and other manufacturers will result mutually beneficial relationships that will ultimately improve RIW products and customers service.

Cast Contracting Limited (CCL) have had a long association with RIW Ltd. This has proven very useful in the development of the RIW Tilesafe system.

CCL’s practical experience and research into the peripheral elements of the RIW Tilesafe system, such as drainage outlets, have enhanced the attractiveness of the RIW Tilesafe to potential specifiers and developers.

RIW Technical Advisors had the opportunity to put theory in to practice at a joint RIW/CCL training session in November. Cast Contracting Limited, an RIW recommended specialist waterproofing contractor, kindly allowed RIW to use their facilities in Hook, Hampshire to present an RIW Tilesafe product seminar and arranged a practical demonstration on how to install the RIW Tilesafe system. There’s no substitute for getting your hands dirty when trying to fully understand how a waterproofing system really works. Our new Technical Advisors, Adam Jervis will appreciate this more than most when he spends a number of days on-site with CCL, as part of his induction training.

The training day forms part of a program of continual development in-house events, which reinforce our commitment to providing the best possible service to our customers.